Bodega Bay Escapes - Policies
Policies and Common Questions
We want your stay to be as uncomplicated as possible, and you may have some questions. We try to answer as many as possible below:
Where is Bodega Bay Escapes's office located? Pick up and drop off keys at the Bodega Bay Escapes office located in the Ocean View Center at 2001 N. Highway 1. For full driving directions and map, click here.
What are your office hours? Bodega Bay Escapes is open 9:00 am to 5:00 pm (with later hours during busy seasons), Monday - Saturday, and 10:00 am- 4:00 pmon Sunday. Bodega Bay Escapes is closed the following holidays, New Years Day, Thanksgiving, Easter, Memorial Day, Labor Day, and Christmas so that we too may spend time with our families.
What if we arrive after your office closes? Please be sure to inform our office if you will be arriving after hours so we can setup other means for you to get your keys.
What time is check-in/out? Check-in time is approximately 3:00 pm. Check-out time is approximately 11:00 am. Check-in time may be delayed slightly during busy seasons.
What kind of deposit is due on booking? A 25% rental deposit is due upon making the reservation. The entire balance of your rental is due 45 days before arrival. Deposits not paid within ten days risk cancellation. A minimum damage and carpet security deposit of $250 (higher in some homes) is due upon arrival. Damage and carpet deposits paid with a check will be returned within approximately 10 business days after your departure barring any damage to home, carpet, damage done by pets, or breach of rental agreement. If you paid for your reservation with a credit card, we will hold your credit card number as a deposit.
Are there taxes on the rent? All rates are subject to 9% Sonoma County transient tax, and 2% tourism assessment.
What is your cancellation policy? You are required to pay balances in full 45 days prior to arrival, 60 days for holidaysl. Cancellations made prior to 60 days before arrival are subject to a $25.00 non-refundable fee. Cancellations made within 60 days of arrival require full forfeiture of rental amount unless home is re-rented.
Do you offer insurance in case of emergency? We can provide insurance from CSA VacationRentalInsurance.com for an additional fee. Call our office for details and current rates
How old do I have to be to rent your homes? Registered guest must be 21 years of age or older. Subletting of rental home is prohibited.
What is included with the home? Kitchen cooking utensils, plates, and silverware, drip coffee makers, linens and towels are provided. Bodega Bay Escapes provides a starter of hand and dishwasher soap, toilet paper, kleenex, and garbage bags. Renter provides personal items, all edibles (this includes condiments and spices) and foil or saran wrap.
What if something in the home doesn't work or is broken? Just call and let us know. While equipment function can not be 100% guaranteed, repairs to malfunctioning equipment will be done as soon as possible. Bodega Bay Escapes will attempt to fix problems in a timely manner, within our means.
What about housekeeping services? Bodega Bay Escapes cleans prior to your arrival and again after you leave. Cleaning is available during your stay for $30 per hour and must be prearranged.
What is asked of the renter upon departure? Please tidy up the home and return your keys to the office. No cleaning is required of the guests; however if the guests strip the beds (do not start the laundry as it's done offsite) and starts the dishwasher, it is very much appreciated. Please make sure to shut off the heat and lights, close and lock all windows and doors.
What if we lose a personal item? We are not responsible for lost or stolen items. Please make sure you do no leave anything behind. If we have to go out and search or retrieve a lost item there will be a reasonable charge for fuel, labor, and shipping fees.
What if I lose a key? A $15.00 lost key fee for each house key is charged for each key not returned to the office.
Can we have an extra person (or children) sleep on the floor in sleeping bags? Unfortunately, no (unless they're under the age of five). Only the number of people stated in the description of the property are permitted to sleep in the home. These occupancy limits are designed not to overtax the water, sewage, road, and other systems required in maintaining a smooth flowing environment in order to keep Bodega Bay the place you'd like to come back to.
Can we bring our pets? Yes! Please let us know what you need as we do have homes that allow pets. There is a per-pet fee of $75 (non-refundable) for pets and an additional security deposit collected (a minimum of $75) in homes that allow pets. Please be sure to honor the pet policies in the description of the property as there are homeowners that are highly allergic to pets. Pets in a non-pet home are considered a breach of rental agreement. Pet-doo must be removed to proper container. Pets must be on leashes or in carriers and should not disturb neighboring homes.
Can we smoke? All of our Bodega Bay Escapes homes are non-smoking. Please smoke outside.
Anything else I should know? Bodega Bay Escapes is not responsible for events out of Bodega Bay Escapes's control, such as natural or man-made disaster, electrical blackout, loss of telephone service, and no refunds will be given. Home rates, specials, nightly minimums and descriptions are subject to change. Firearms and fireworks are not permitted. Other restrictions may apply.
Any other questions please contact us: Toll Free: (877) 809-7819 or Email